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Molina Provider Services

Molina Medicaid Solutions
Molina Medicaid Solutions


The Bureau for Medical Services awarded the fiscal agent services contract to Molina who will provide the following services to West Virginia providers:

  • Provider Relations
  • Provider Enrollment
  • Consumer Services
  • Electronic Media Claims (EMC) Helpdesk
  • Pharmacy Helpdesk


  • Molina's Web Portal allows providers to:
    • Send/receive all HIPAA compliant claims
    • Check claims status
    • Download Electronic Remittance Advices (ERAs)
    • Receive valuable billing information
  • AVRS - Automated Voice Response System
    • AVRS is a 24x7 service which allows providers and pharmacies to access the following information:
      • Provider Payments
      • Member Eligibility
      • Claim Status


Provider Database Updates:
Molina must have a copy of your current license.  If you have not sent, or any time your license is renewded, please mail a copy of your current license and W-9 to:

PO Box 625
Charleston, WV  25322-0625

Providers wanting to participate with West Virginia's Medicaid, contact Provider Services Enrollment Unit 888-483-0793 or 304-348-3360

Contact Information
Member Services 888-483-0797

Monday - Friday
8:00 am until 5:00 pm 
Provider Services 888-483-0793

Monday - Friday
8:00 am until 5:00 pm  
Pharmacy Help Desk 888-483-0801  Monday - Friday
8:00 am until 5:00 pm  
12:00 pm until 6:00 pm 

Access AVRS using same phone numbers - 24 hours a day, 7 days a week

Mailing Addresses - Claim Forms Mailing Address
PO Box 3765, Charleston WV  25337  NCPDP UCF Pharmacy 
PO Box 3766, Charleston WV  25337   UB04 
PO Box 3767, Charleston WV  25337   CMS-1500 
PO Box 3768, Charleston WV  25337  ADA-2006 Dental
PO Box 2254, Charleston WV  25328-2254 Hysterectomy and Sterilization Forms 

Member Services Mailing Address
PO Box 2002, Charleston WV  25327-2002  Provider Relations, Member Services 
PO Box 625, Charleston WV  25322-0625  Enrollment & EDI Help Desk 

Information Requests:
For questions regarding EDI Agreements, TPAs, and/or electronic billing please click here.

For general information regarding Molina, please click here.
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