Program Contact Information
For Policy and General Information regarding the Aged and Disabled Waiver, contact:
Susan Given, Program Manager
Aged and Disabled Waiver and Personal Care Services
Bureau for Medical Services
350 Capitol Street, Room 251
Charleston, WV 25301
Phone: (304) 356-4813
Fax: (304) 558-4398
Email:
penney.a.hall@wv.gov
For information regarding Complaints, Incident Management Reporting, Quality Initiatives and Quality Council contact:
Cecilia Brown, Program Manager, Quality
Bureau for Senior Services
Phone: (304) 558-2241 ext.122
Email:
cecilia.a.brown@wv.gov
For information regarding Personal Options (self-direction in the Aged and Disabled Waiver) contact:
Susie Layne, Program Manager, Personal Options
Bureau for Senior Services
Phone: (304) 558-2241 ext. 134
Email:
brian.l.holstine@wv.gov
For information regarding ADW Hearings contact:
Kay Ikerd, RN, Hearing Coordinator
Bureau for Senior Services
Phone: (304) 558-2241 ext. 137
Email:
kay.e.ikerd@wv.gov
For information regarding Transfer contact:
Angel Khosa, Transfer Coordinator
Bureau for Senior Services
Phone: (304) 366-8779 ext. 19
Email:
angel.l.khosa@wv.gov
For information regarding Member Enrollment, Closures, and Monthly Reports contact:
Vonda Spencer, Coordinator
Bureau for Senior Services
Phone: (304) 558-2241 ext. 152
Email:
vonda.l.spencer@wv.gov
For information regarding Provider Reviews, Policy Questions, RN Issues, Provider Openings/Certification contact:
Linda Wright, Director of Nursing
Bureau for Senior Services
Phone: (304) 558-2241 ext. 128
Email:
linda.k.wright@wv.gov
For all other information contact:
Julie McClanahan, Director of Medicaid
Bureau for Senior Services
Phone: (304) 558-2241 ext. 143
Email:
julie.l.mcclanahan@wv.gov
The mailing address for the Bureau of Senior Services is:
1900 Kanawha Blvd. East
Charleston, WV 25305
Billing Questions contact:
Molina Health Care Solutions at (304) 348-3360 or (888) 483-0793 or
APS Healthcare at (304) 343-9663
For information regarding the Pre-Admission Screening process or to schedule an appointment contact:
West Virginia Medical Institute (WVMI) at (800) 642-8686 or (304) 346-9863.